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Help Center

Getting Started

What is SurrealCast?

SurrealCast is a streaming platform for AI-generated video content. You can browse and watch videos, follow your favourite creators, upload your own work, and back creator campaigns you want to see made.

How do I create an account?

Click "Sign In" at the top right, then choose "Create Account" and enter a username, email, and password. You can also use "Continue with Google" — on your first sign-in you'll be asked to pick a username, so your real name is never shown unless you choose it. Every account can both watch and upload.

Is SurrealCast free?

SurrealCast is free to join and browse. Many videos are completely free to watch. Some creators choose to charge a one-time fee per view — the price is set by the creator. There are no subscriptions or recurring fees.

Watching Content

What devices can I watch on?

SurrealCast runs in any modern web browser on desktop, tablet, or mobile — no app required.

How do paid videos work?

Free videos play as soon as you're signed in. Paid videos show a price and a lock overlay. Pay once through our secure Stripe checkout and the video unlocks permanently — it's added to your library so you can watch it again any time. There's no time limit on purchases you own.

Do I need a subscription?

No. SurrealCast has no subscriptions. If a creator charges for a video, you pay once and it's yours to watch anytime. Creators keep 100% of what they earn — no platform fees.

How do I know how a video was made?

Each video lists the AI model(s) used to create it, so you always know what went into the content you're watching.

For Creators

How do I upload content?

Open Creator Studio, click Upload, and drag your video into the upload zone (or click to browse). Add a title, genre, and thumbnail, and choose whether the video is free or set a price to make it paid. Uploads are reviewed before going live.

Why does my upload need review?

We review uploads to keep quality high before they appear publicly. Review usually takes 24–48 hours, and you'll be notified once your content is approved.

Can I edit or delete a video after uploading?

Yes. In the Content tab of Creator Studio you can edit a video's details (title, genre, thumbnail, price) or delete it at any time.

Can I organise videos into playlists?

Yes. Use the Playlists tab in Creator Studio to group related videos into a playlist or series that viewers can browse together.

How do I track my performance?

The Analytics tab in Creator Studio shows real numbers for your content — views, likes, comments, and earnings — so you can see how each video is doing.

How do I get paid, and what's the revenue split?

Creators receive 100% of revenue from video purchases and campaign donations — SurrealCast takes no platform fee during our launch period. Payments go directly to your connected Stripe account.

Campaigns

What is a campaign?

A campaign lets a creator raise support for a project they want to make. Each campaign page describes the idea, its funding goal, and a budget breakdown so supporters know exactly what they're backing.

How do I support a campaign?

Open a campaign, choose an amount, and click Donate. Payment is handled through our secure Stripe checkout. You can share a campaign with others using the share icons on the page.

How do I launch my own campaign?

Go to the Campaigns tab in Creator Studio and create a new campaign. Add your description, funding goal, budget breakdown, and an optional thumbnail. You can edit or remove your campaign later from the same tab.

Account & Billing

How do I reset my password?

On the sign-in page, click "Forgot password?" and enter your email. We'll send you a reset link.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure payment processor, Stripe.

Still need help?

Email us at support@surrealcast.com and we'll get back to you within 24 hours.