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Help Center

Getting Started

What is SurrealCast?

SurrealCast is a streaming platform exclusively for AI-generated movies and long-form video content. Think of it as Netflix for AI cinema — curated, high-quality, with full transparency about how each piece was made.

How do I create an account?

Click "Sign In" on the top right, then select "Create Account." Enter a username, email, and password. All accounts can both watch and upload content.

Is SurrealCast free?

You can browse and discover content for free. To watch full videos, you can either subscribe ($9.99/month or $79.99/year) for unlimited access, or rent individual titles for $2.99 each (48-hour access).

Watching Content

What devices can I watch on?

SurrealCast works in any modern web browser on desktop, tablet, or mobile. Native apps for iOS, Android, and smart TVs are coming soon.

What does the "AI Verified" badge mean?

Every video on SurrealCast carries a provenance badge showing it has been verified. Click the badge to see exactly which AI models were used, when it was generated, and what human involvement occurred. This is our commitment to transparency.

Can I cancel my subscription?

Yes, anytime. Your access continues until the end of your current billing period. No cancellation fees.

For Creators

How do I upload content?

Go to Creator Studio and drag your video file into the upload zone (or click to browse). We support MP4, MOV, and WebM up to 500MB. Your upload will be reviewed by our team before going live.

Why does my upload need review?

We review all uploads to ensure quality standards and verify AI provenance declarations. This typically takes 24-48 hours. You'll be notified when your content is approved.

How do I get paid?

Revenue is calculated based on validated watch time during each settlement period (monthly). Payouts are processed at the end of each period. You can track your earnings in real-time through Creator Studio.

What's the revenue split?

Creators receive 55% of the revenue generated by their content. SurrealCast retains 45% to cover platform costs (infrastructure, fraud detection, payment processing, and operations).

What AI provenance information do I need to provide?

You must declare: the AI models used (e.g., Sora, Runway, Kling), generation timestamps, and whether any human editing was involved. See our AI Disclosure Policy for full details.

Account & Billing

How do I reset my password?

Contact us at support@surrealcast.com and we'll send you a reset link. Self-service password reset is coming soon.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure payment processor, Stripe.

Still need help?

Email us at support@surrealcast.com and we'll get back to you within 24 hours.